Pharmacy agreement
This is what a pharmacy accepts when it joins DawaMap. It is published here so you can read it before applying, in Arabic and in English, and the two versions carry equal weight.
اقرأ هذه الوثيقة بالعربيةSkip to content# DawaMap — Pharmacy Agreement
Version: 2026-08-11
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This agreement is between **DawaMap** and the pharmacy whose account you are
creating. By setting your password and using the portal you accept it on behalf
of that pharmacy, and you confirm you are authorised to do so.
## What we provide
An account on the DawaMap pharmacy portal, and a listing on the patient app
and map. Through it you receive prescription orders from patients near you,
answer them with price and availability, chat with the patient, and see your own
reports.
## What you are responsible for
**You are the pharmacy. We are the introduction.**
- **Licensing.** You hold a valid licence to operate a pharmacy and to dispense
the medicines you dispense, and you will tell us if that changes.
- **Dispensing.** Every professional judgement is yours: whether a prescription
is valid, whether to dispense, what to substitute, what to refuse, and what to
advise. We never see the medicine.
- **Your listing is accurate.** Your name, address, phone, opening hours and
services are what a patient decides on. Keep them current — a patient who
travels to a closed pharmacy blames both of us.
- **Your prices.** You set them and you quote them per order. We take no part in
pricing and no commission is included in any quote you give.
- **Your staff.** Anyone you give portal access to acts for you.
## Answering orders
A patient who sends a prescription is waiting, usually with no other plan.
- **Answer within 90 minutes.** We remind you at 15 minutes. At 90 the order is
released back to the patient and they are told to try elsewhere.
- **Repeatedly leaving orders unanswered is grounds for suspension**, because an
unanswered order is worse for the patient than never having seen you listed.
- We publish your median response time to you in your reports, and may show
patients an indication of how quickly pharmacies in general reply.
## Prescription data
Patients send you photographs of prescriptions. These are medical records.
- **Use them only to answer that order.** Not for marketing, not for building a
patient list, not for anything else.
- **Do not download, copy, print or forward them** beyond what dispensing that
order requires.
- **Only staff who need to see an order may see it.**
- We destroy prescription images 90 days after an order closes, and a patient
may destroy theirs sooner. Anything you have taken out of the portal is then
yours to account for, and your obligations under the law follow it.
Between us, in respect of these images, you act as the pharmacy receiving a
prescription and we act on your and the patient's behalf in carrying it. Each of
us keeps to the data-protection law that applies to it.
## Fees
**DawaMap is free for pharmacies during the pilot.** There is no charge today
and no card is held.
When we introduce a subscription or a per-order fee we will give you **at least
30 days' written notice** of the amount and the start date. If you do not want
to continue on those terms, tell us before the start date and your account
closes with nothing owed. Continuing to use the portal after the start date is
acceptance of the fee.
Invoices, when they exist, are issued monthly and payable within 30 days. We
will never take money out of a patient's payment to you — patients pay you
directly and in full.
## Suspension and closing the account
We may suspend your listing, and we record a reason whenever we do. Grounds:
- Your licence lapses, or we have reason to doubt it.
- Repeated failure to answer orders.
- Mishandling prescription data.
- Abusive conduct toward patients.
- A serious safety concern raised by a patient or an authority.
Where the reason is not a safety matter we will contact you first. **You can
close your account at any time**, by telling us. Orders already in progress
should be completed or declined before you go.
## Reviews
Patients who complete an order with you can rate you. We do not remove a review
for being unfavourable. We do remove reviews that are abusive, that identify a
member of your staff, or that are not about a real order — tell us and we will
look.
## What we are responsible for
Running the portal with reasonable care, carrying orders to you promptly, and
keeping prescription images in private storage.
**We do not guarantee any volume of orders.** We do not promise the service is
always available. We are not responsible for a patient who does not collect, a
patient who does not pay you, or a prescription that turns out to be invalid.
Neither of us is liable to the other for lost profits or indirect loss. Nothing
here limits liability that the law does not allow us to limit.
## Changes
We will update this agreement as the service changes, and ask you to accept it
again in the portal. Fee changes always carry the 30 days' notice above,
whatever else changes.
## Law
This agreement is governed by the law of Palestine, and the courts of Ramallah
have jurisdiction.
## Contact
**[email protected]**
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*DawaMap · Ramallah, Palestine*